Privacy Policy

Introduction

CallON is operated by CallON LLC, a Texas limited liability company ("CallON," "we," "us," or "our"). CallON is a community-based platform where members find help, offer help, and share and discover local favorites. This Privacy Policy explains how we collect, use, and protect your personal information when you use the CallON mobile application and website (the "Service").

By creating an account or using CallON, you agree to the practices described in this policy.

Information We Collect

Account Information

When you sign up, we collect:

• Your name and email address
• A password (stored securely as a hash — we never see or store your actual password)

Profile Information

You may choose to provide:

• A profile photo
• A bio or personal description
• Your role preference (looking for help, offering help, or both)
• How you can help
• Work experience
• Zip code(s) where you are available
• Your availability schedule

Opportunity & Job Data

When you post or respond to opportunities, we store:

• Opportunity titles, descriptions, and scheduling details
• The zip code associated with the opportunity
• Status updates (open, in progress, completed)

Messages

When you send messages to other users through CallON, the content of those messages is stored so both participants — or all members of a group conversation — can access the conversation. Messages may include text, photos, and voice recordings, and can be edited, replied to, forwarded, or reacted to with emoji. We also store whether a message has been read, any emoji reactions you add, and whether you have muted or archived a conversation.

Reviews

After completing a job, users may leave reviews. Review text and the associated job are stored and may be displayed on your public profile if you accept the review.

Recommendations & Places

When you recommend a place, or agree with a place another member has recommended, we store:

• The place's name, category, and location
• Any notes or description you add
• A website link, if you provide one
• A member you tag to the recommendation, if any
• Which places you have recommended, agreed with, endorsed, or saved for later

Connections & Invitations

Because CallON is invite-based and connection-based, we store:

• Invite codes and invite links you create or use
• Who invited you, and the members you invite or connect with
• Connection request status (pending, accepted, or declined) and invitation status

Favorites & Saved Items

We store the members you favorite, the opportunities you save, and the place recommendations you save, so you can find them again later.

Volunteer & Organization Information

If you choose to provide it, we store your volunteer interests and areas of focus, your availability to volunteer, and which volunteer opportunities you have accepted or been confirmed for. If you represent a nonprofit organization, we also store your nonprofit status, your organization's mission, website, and other organizational details you provide.

Blocking, Hiding & Exclusions

CallON offers three separate controls:

• Blocking — if you block a member, they cannot view your profile or contact you
• Hiding — if you hide a member, their posts are hidden from your view
• Excluding — you can exclude specific members from seeing particular opportunities you post

We store these preferences so we can filter content accordingly.

Notification Preferences

We store your notification preferences, including which types of notifications you have chosen to receive by push notification or email.

Activity & Usage Information

To power real-time and matching features, we record:

• When you were last active, and your online status (you can hide this — see Your Privacy Controls)
• Typing indicators while you are composing a message
• Whether messages have been read (you can turn off read receipts)

Matching Activity

When we match you with an opportunity, we record whether you viewed, dismissed, offered to help with, or were confirmed for it. This helps us deliver relevant matches and lets posters see interest.

Reports

If you report another member, we store your report and the reason you provide so our team can review it and help keep the community safe.

Device Information

To deliver push notifications and support the app, we collect:

• Your device's push notification token
• Basic device type (iOS, Android, or web)
• The app version and device model you last used, and when — used by our administrators for troubleshooting and compatibility

We do not collect advertising identifiers or precise location, and we do not use third-party tracking SDKs.

Information We Do Not Collect

• Precise location: We do not use GPS or track your device's location. Location is based solely on zip codes you manually enter.
• Analytics & tracking: We do not use any third-party analytics, advertising, or tracking SDKs.
• Financial information: CallON does not process payments or collect financial data.
• Contacts or phone data: We do not access your contacts, call logs, or other phone data.

How We Use Your Information

We use your information to:

• Provide the Service: Create your account, display your profile, match you with relevant opportunities based on how you can help and your location, and facilitate communication between users.
• Send notifications: Alert you about new opportunities that match how you can help, messages from other users, connection requests, and job status updates.
• Maintain safety & security: Enforce our terms, review reports, prevent misuse, and protect our community through invite-based registration and connection-based visibility controls.

Your Privacy Controls

CallON gives you granular control over what appears on your public profile. You can independently show or hide:

• Your bio
• How you can help
• Your zip code(s)
• Your availability schedule
• Your work history
• Your work experience
• Whether your name appears in others' work history
• Your online status and when you were last active
• Read receipts (whether others can see that you've read their messages)

You can also limit opportunity visibility to your direct connections only, and block or hide specific users.

How We Share Your Information

We do not sell, rent, or trade your personal information.

Your information may be shared in the following limited ways:

• With other users: Your public profile information (subject to your privacy settings), messages you send, and reviews you accept are visible to other authenticated CallON users.
• Service providers: We use the following services to operate CallON:
  • Supabase — authentication, database, and file storage
  • Expo — push notification delivery
  • Vercel — web and API hosting
  • Resend — delivery of transactional emails (invitations, notifications, password resets)
  • Google Cloud Vision — automated screening of photos you upload for inappropriate content, including both profile photos and photos you attach to messages. When you upload a photo, it is sent to Google for this check; Google does not retain it.
  These providers process data only as needed to provide their services.
• Legal requirements: We may disclose information if required by law, legal process, or to protect the rights, safety, or property of our users or the public.

Data Retention & Deletion

Your data is retained for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us. When your account is deleted, your profile, posted opportunities, messages, and reviews are permanently removed.

Push notification tokens are cleared from our system when you log out.

We keep limited administrative and security logs of certain actions for safety and troubleshooting purposes.

Children's Privacy

CallON is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

Users between the ages of 13 and 17 may use CallON with the consent of a parent or legal guardian. By allowing a minor to use the Service, the parent or guardian agrees to this Privacy Policy on their behalf.

California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:

• Right to know: You may request details about the categories and specific pieces of personal information we have collected about you.
• Right to delete: You may request that we delete the personal information we have collected about you.
• Right to non-discrimination: We will not deny you the Service, charge different prices, or provide a different quality of service because you exercised your CCPA rights.

CallON does not sell personal information. We do not share personal information with third parties for their direct marketing purposes.

To exercise any of these rights, please contact us at the email address listed below.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify users through the app. The effective date at the top of this page indicates when the policy was last updated.

Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

CallON LLC
Email: support@callon.app